Account Manager

Account Manager

At Office Puzzle, our client relationships are our top priority. We are looking for a dedicated and reliable account manager to maintain our clients’ accounts and serve as their main point of contact. 

Our ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be comfortable working with spreadsheets, and other organizational software, be able to communicate effectively, have a problem-solving mindset, and be customer and solution-focused. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward!

Location Requirements

The location requirements for this position offer flexibility and provide the option for remote work on a full-time basis. While we value the benefits of in-person collaboration, we understand that some roles may be well-suited to remote work, and we are open to discussing this possibility during the interview process. If you believe that full-time remote work aligns with your skills and work style, please feel free to express your preferences, and we will consider them in conjunction with the needs of the role and our organization. Our primary goal is to ensure that you can perform your job effectively while maintaining a healthy work-life balance, whether that means working on-site, remotely, or through a hybrid arrangement.

Objectives of this role

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships 
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales, customer support, and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Maintain a close relationship with clients to better understand their needs

Responsibilities

• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their contract and meeting their needs
• Understand customer needs and problems, be able to provide solutions, and propose enhancements to our product based on customer feedback
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the support team regularly

Skills and qualifications

• Professional experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills 
• Organizational skills and good attention to detail
• Bilingual (English and Spanish)

Preferred Qualifications

• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Basic knowledge of project management, change implementation, and process improvement
• Proficiency with customer relationship management software, ZOHO CRM, HubSpot or Salesforce

Next steps?

• Please complete the information below.
• Make sure the cover letter answers the following questions:
  • How did you hear about this position?
  • What do you know about Office Puzzle?
  • Why would you like to work at Office Puzzle?